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IPH stands behind the quality of every product we manufacture.
Requests to return merchandise must be made within 30 days of purchase.
Returns must be authorized in advance.
Refunds will not be issued until the merchandise has been returned.
Upon receipt of an authorized return, we will either refund the price of the product purchased or send a replacement, depending on your individual situation.
IPH does not refund shipping charges except is certain situations: e.g. we do not refund shipping charges to customers who change their mind about an order after it has shipped.
IPH will not refund express shipping or any other high dollar shipping method – it is your responsibility to ship a return back to IPH by the lowest cost method available.
The above return policy refers to items purchased by phone from IPH or online through any website operated by IPH.
Once authorized, returns need to be sent to this address:
In the Potter’s Hand
11310 89th St NW
Wildrose, ND 58795
Enclose a note with the return that includes your name, address, phone # and e-mails address, along with the reason for the return.